Privacy policy

Effective Date: 2025

This Privacy Policy describes how Le Art Emporium (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.leartemporium.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. What Personal Information We Collect

We collect personal information from various sources to provide and improve our Services. This information includes:

a) Information You Provide to Us Directly:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Order Information: Details about the products you purchase.

  • Account Information: Username, password, and other details if you create an account on our Site.

  • Customer Support Information: Information you provide in communications with us, such as when you contact our customer support.

b) Information We Collect Automatically (Device Information): When you access our Site, we automatically collect certain information about your device and interaction with our Services. This information may include:

  • Device Data: Information about your device, such as your IP address, browser type, operating system, and unique device identifiers.

  • Usage Data: Information about how you use our Site, such as the pages you view, items added to your cart, the links you click, search terms you enter, and the dates and times of your visits.

This information is collected using cookies, pixels, web beacons, and other similar technologies ("Cookies").

c) Information We Obtain from Third Parties: We may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as our e-commerce platform provider Shopify Inc., and our payment processors.

2. How We Use Your Personal Information

We use your personal information for a variety of purposes, including:

  • To Provide Products and Services: To process your payments, fulfill your orders, send notifications about your order, manage your account, and facilitate returns.

  • For Marketing and Advertising: To send you promotional communications, such as emails or SMS messages (with your consent), and to show you targeted advertisements.

  • To Provide Customer Support: To communicate with you and respond to your inquiries.

  • For Security and Fraud Prevention: To detect, investigate, and prevent potential fraudulent, illegal, or harmful activity.

  • To Improve Our Services: To monitor and analyze usage and trends to improve our offerings.

  • To Comply with Legal Obligations: To comply with applicable legal requirements, such as tax laws.

2a. Lawful Basis for Processing (for EEA/UK Users) (NEW SECTION)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), we must have a "lawful basis" for processing your personal information. We rely on the following bases:

  • Performance of a Contract: The use of your personal information is necessary to perform the contract we have with you (e.g., to fulfill an order you place).

  • Consent: We will rely on your consent to send you marketing communications. You can withdraw your consent at any time.

  • Legitimate Interests: We may use your personal information for our legitimate interests to improve our Services, for security and fraud prevention, and for analytics, provided that these interests are not overridden by your fundamental rights and freedoms.

  • Legal Obligation: We may process your information to comply with a legal obligation, such as keeping records for tax purposes.

3. Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use them to power and improve our Site and our Services, to run analytics, and to better understand user interaction. For specific information about the cookies that Shopify uses, see https://www.shopify.com/legal/cookies. You can control and manage cookies through your browser settings.

4. How We Share and Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Service Providers: We share information with third-party vendors who perform services on our behalf, such as:

    • Shopify: Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. For more information, see Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy).

    • Payment Processors: To process your payments securely.

    • Shipping and Fulfillment Partners: To ship your orders (e.g., Australia Post, FedEx, DHL).

    • Marketing and Advertising Platforms: We share information with platforms to manage our marketing efforts.

      • Klaviyo: We use Klaviyo for email and/or SMS marketing. When you subscribe to our marketing communications or make a purchase, we share your contact information, order history, and browsing activity with Klaviyo to send you personalized messages and offers. Klaviyo uses cookies and other tracking technologies to measure the effectiveness of our campaigns. For more information, please review Klaviyo's Privacy Policy (https://www.klaviyo.com/legal/privacy-policy).

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request.

  • To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.

  • With Your Consent: We may share your information with other third parties with your consent.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as it is necessary to provide the Services to you and for our legitimate business purposes, such as maintaining order history for accounting and tax purposes, or as required by law.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

  • General Rights:

    • Right to Access: The right to request a copy of the personal information we hold about you.

    • Right to Correction: The right to request that we correct any inaccurate information.

    • Right to Deletion: The right to request that we delete your personal information, subject to certain exceptions.

    • Right to Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email.

  • For Residents of the EEA & UK (under GDPR): In addition to the rights above, you have the right to:

    • Data Portability: Request the transfer of your personal data to another service.

    • Object to Processing: Object to the processing of your personal data where we are relying on a legitimate interest.

    • Restrict Processing: Request that we suspend the processing of your personal data in certain scenarios.

    • Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you have concerns about our data processing practices.

  • For Residents of California (under CCPA/CPRA): You have the right to know, delete, opt-out of the "sale" or "sharing" of your personal information, and the right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us using the contact details provided below.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident, including Canada and the United States where our service providers like Shopify and Klaviyo have facilities. For individuals in the EEA and UK, when we transfer your personal information outside of this region, we ensure a similar degree of protection is afforded to it by relying on adequacy decisions or legal mechanisms such as the Standard Contractual Clauses (SCCs) as approved by the European Commission.

9. Children's Privacy

Our Services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our Site and update the "Last Updated" date.

11. Contact Us

If you have any questions, or if you would like to exercise any of your rights, please contact us:

  • By Email: info@leartemporium.com