FAQ
Find quick answers to common questions about Le Art Emporium, from artwork details to ordering, shipping, and caring for your pieces.
Ordering & Delivery
We handcraft each piece with care to ensure top quality! Here is what you can expect for delivery:
- Rolled Prints: Delivered in 7 to 10 business days.
- Framed Artwork: Takes 3 to 4 weeks, as every piece is custom printed and framed just for you.
- International Shipping: Sent as rolled prints only, with delivery times varying a bit depending on your location.
We offer free expedited worldwide shipping on all art print orders of $350 or more. For all other orders, shipping costs are calculated at checkout based on your order size and destination.
We’d love to help your new art look its best! Here is what to expect with a rolled print:
- Format: Unstretched and unframed canvas or paper, safely packaged in a protective heavy duty tube.
- Value: Our most budget friendly option, perfect if you prefer using a trusted local framer.
- Timeline: Ships quickly in 7 to 10 business days.
If you ever need guidelines or specs for your framer, we're always on standby to assist them directly so your piece is displayed seamlessly.
Because artwork requires extra care, we recommend being present to receive your delivery. While we request signatures, third party couriers may occasionally leave packages unattended.
If you won't be available, we are happy to help:
- Delay dispatch: We can hold your order and ship it on a date that suits your schedule.
- Change address: You can update your delivery to a work or alternative address.
- Safe drop: For deliveries handled by the Le Art Emporium studio van, you can request an authority to leave in a secure spot.
If your tracking information hasn't updated within 3 business days, please reach out to the Le Art Emporium team so we can investigate. In most cases, the package is simply experiencing a temporary transit delay, but notifying us allows us to follow up directly with the courier on your behalf.
Yes. Orders shipped outside of Australia may incur import duties, taxes, and local customs fees determined by the destination country. These charges are the sole responsibility of the customer and remain outside of Le Art Emporium’s control.
Your art is packaged with the utmost care. Framed and stretched artworks are protected with bubble wrap and reinforced cardboard. Unframed prints are carefully rolled and shipped in a heavy-duty mailing tube to ensure they arrive in perfect condition.
Due to the large dimensions of our artwork packaging, Le Art Emporium is unable to ship to PO Boxes. To avoid dispatch delays, please ensure you provide a physical residential or commercial address at checkout.
We ship unframed, rolled canvas prints worldwide. Our Stretched (Ready to Hang) and Professionally Framed artworks are currently available for shipping to Australia only.
Yes, Le Art Emporium offers complimentary worldwide shipping. Please note that all international orders are shipped rolled only. To ensure your piece arrives safely and prevent damage during transit, we are unable to ship framed artwork.
Framing
We want to make sure your piece fits your space to perfection! Adding a frame will increase the overall dimensions by approximately 3cm in total.
Here is a breakdown of the frame profile details:
- Frame Width: Includes a sleek 5mm shadow line gap around the print, plus 1cm of timber on each side (10mm front face).
- Frame Depth: Framed canvas prints sit 55mm deep off the wall.
We offer three beautiful frame choices to complement your decor: Black, White, and Ash.
- Ethical Craftsmanship: Every single frame is crafted using 100% ethically sourced timber, so your artwork looks stunning and stays sustainable.
Absolutely! Here are a few trusted local framers we love working with:
- VIC: Dromana Picture Framing, Dromana
- WA: Milford Framers
- QLD: LeftBank Art Group
Located somewhere else? No worries! Connect with your local framer we’re always happy to assist them directly with any advice or technical specs needed to display your prints.
We make showcasing your artwork completely effortless! Here is what to expect with a ready-to-hang print:
- Craftsmanship: Expertly stretched over solid timber stretcher bars and finished in your chosen custom frame color.
- Convenience: Comes fully equipped with heavy duty hanging hardware already attached.
- Setup: Zero extra effort required simply unbox and hang it straight onto your wall!
Yes, completely normal! We select the hanging method based on size to ensure your artwork stays safely displayed for years to come:
- Smaller Frames: Equipped with classic hanging wire for quick, easy mounting.
- Larger & Heavier Frames: Fitted with direct hangers (D-rings on each upper side of the frame). These evenly distribute weight to keep larger pieces extra safe, stable, and secure on your wall.
We’ll always do our best to accommodate updates! As long as your order hasn’t entered production yet, we’re happy to swap out your frame colour.
- What to do: Reach out as soon as possible by emailing customers@leartemporium.com.
- What to include: Please send us your order number and the name listed on your purchase so we can handle it right away.
Prints
It varies by piece! We offer limited runs (typically 200, 300 or 500 per size and material) as well as open editions.
A5 Samples Mini
Our samples are A5 swatches designed to showcase the true colors, textures, and quality of our artwork in canvas.
- Cost: $24.95 per sample.
- Rebate: Purchase a full size print, and Le Art Emporium will refund up to 3 samples (a maximum savings of $74.85).
- Validity: This sample refund offer is valid for 6 months from your original sample order date.
Sample swatches are always in stock at Le Art Emporium and ship via Australia Post within 1 week of purchase. You will receive tracking details via email as soon as your sample is on its way.
No. Protecting the integrity of our limited editions is central to what we do at Le Art Emporium. To safeguard the exclusivity, exceptional print quality, and intended longevity of each piece, we do not offer digital downloads.
Our Artwork: Quality & Craftsmanship
Every piece is a museum-quality Giclée print on premium, heavyweight 410g/m² cotton canvas, using archival-grade pigment inks for vibrant, accurate colors and a textured, velvety finish.
Will the colors fade over time? No. Our combination of Giclée printing, archival inks, and fine art canvas ensures fade-resistant, museum-quality results that will remain vibrant for a lifetime.
What is a Giclée print? Giclée is a fine art printing process using high-end inkjet printers and archival pigment inks. This technique produces brilliant, high-resolution prints with a wider color gamut and exceptional longevity, making it the standard for museums and galleries.
Caring for Your Investment
For regular dusting: Use a soft, dry, lint-free cloth or a feather duster to gently wipe the surface.
For minor marks, use a cloth lightly dampened with water to gently blot the area. Never use chemical cleaners or detergents.
For significant stains, we strongly recommend consulting a professional art conservator to avoid irreversible damage.
Avoid Direct Sunlight: To prevent fading, hang your art away from constant, direct UV rays.
Avoid High Humidity: To prevent warping or mold, do not hang canvas art in areas with high humidity, like bathrooms, unless they are very large and well-ventilated.
Handling Art Work
Always handle the piece by the outer edges of the frame. Avoid touching the printed surface, as oils from your skin can damage the finish over time.
General Enquiries
We can often accommodate custom size requests. Please email us at customers@leartemporium.com with the artwork name and desired dimensions